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GENERAL POLICIES POLITIQUES GÉNÉRALES

GENERAL POLICIES

Sole possession of this catalog does not give right to purchase.

Prices are subject to change without notice • Prices exclude G.S.T , P.S.T. and/or HST

We put all efforts in avoiding printing errors in our catalog. However, some errors could slip in and therefore, we do not assume any respon-

sibility.

Our payment terms are “Net 30 days” from the invoice date and every late account will have a 15% interest rate charge per year (1,25%

calculated monthly). Expenses connected with the recovering of a late account by a collection agency will be charged to the customer.

All our prices are in Canadian dollars unless specified otherwise.

WARRANTY:

Transbec

is only responsible for warranty on parts.

Transbec

does not pay labor claims or towing.

Transbec warranty by product group:

AMPRO Alternators and Starters: 2 years

EVOLUTION Shocks: 1 year

GABRIEL Shocks: Guaranteed for life / Guardian : 1 year

BREMSEN Discs and Drums : 2 year / 80,000km (against excessive corrosion)

PROFUSION Discs and Drums : 1 year / 20,000km

CHASSIS PRO Steering and Suspension: 5 years

TRUSTAR Brake Calipers: 1 year / 20 000 Km

HYTEC Water Pumps: 1 year

EDGE Wheel Bearings: 2 years

All other products distributed by Transbec have a 90 day warranty.

FREIGHT:

New Brunswick, Nova Scotia, P.E.I., Québec, Ontario

•

Freight prepaid on shipments of $500

.00

or more

Newfoundland

•

Freight prepaid on shipments of $750

.00

or more

West of the Ontario - Manitoba border

•

Freight prepaid on shipments of $1000

.00

or more

Yukon and Western Territories

•

Freight prepaid on shipments of an indefinite amount

All prepaid shipments will be via the transporter of our choice.

MERCHANDISE RECEPTIONS:

•

If goods are damaged, or if cartons are missing, mention should be made of it on receiving slip upon reception. In case of doubt as to

goods state, unpack and inspect merchandise before accepting delivery;

•

All pick up orders must be checked for accuracy by your driver before signing the packing slip;

•

Short shipped merchandise must be claimed within two (2) working days of delivery date.

MERCHANDISE RETURNS:

•

All defective merchandise must be inspected and returned by your Transbec Account Manager unless opposite indication. Do not use

a courier service or freight company;

•

Any new merchandise returns require prior written authorization and must be returned, freight prepaid. Please email your list to your

Account Mgr. for approval and we will issue a Return Goods Authorization Number (RGA). This number must appear clearly on the

box containing the returned merchandise;

•

Transbec will accept a maximum of 5% of the previous year’s purchases. No credit will be issued on discontinued products;

•

A 10% restocking charge will be applied to all new product returns;

•

All new merchandise returned without prior authorization will be returned to the customer;

•

All merchandise returns, defective or new, must be accompanied by a copy of the original purchase invoice;

•

If the packaging of the returned merchandise is not in resalable condition, a 10% repackaging fee will be applied;

•

Any merchandise returned as defective will be credited only if, after inspection, the returned product is judged as defective by our

technicians;

•

All tools and equipment returned for warranty will be repaired and returned to the customer freight prepaid. Any tool or piece of equip-

ment returned for repair under warranty must be complete with all its parts and accessories;

•

The product warranty does not apply to any product that has been improperly installed, misused, neglected, modified or machined;

•

Transbec will not be liable for costs any greater than the original purchase price of the item nor expenses connected with the replace-

ment of the goods on the vehicle.

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